CONSULT / POLICY ASSISTANT: The answer you need might be on page 231 of a PDF.

One question, many ways to ask it

A keyword search finds the words you type, not the thing you mean. A staff member looking for guidance after a fall might search for fall, falls, slip, post-fall or head strike. Each term brings back a different set of approved documents.

The words used to ask the question change the guidance a staff member sees. Even then, they would have to read every document in full to understand the context, the exceptions and any contradictions between them.

How an answer is grounded

Hot Source searches the approved library by meaning, not keywords. It reads across the relevant passages and brings back one answer with its sources.

• Every answer identifies the source passages behind it, so the person asking can read the original wording.
• Answers draw on the current approved version. Superseded and withdrawn documents leave the answer set.
• Synonyms and related clinical terms are recognised, so the answer does not depend on guessing the word the author used.
• Text inside scans, images and flowcharts is read along with the rest of the document.
• Potential inconsistencies between sources are shown for a responsible person to review.

The right answer depends on what applies

A clause can change with the employer, agreement, facility, role or circumstance. Before staff access begins, implementation defines and tests those boundaries: which sources apply, what context is missing, which material must be excluded and when the approved library cannot determine the answer.

1. Identify what applies.
2. Ask for missing context.
3. Show the answer and exact sources.
4. Escalate when the material cannot determine it.

When the library cannot answer

Hot Source reports when the source material cannot answer a question rather than filling the gap. Those unanswered queries are recorded, which gives policy owners a prioritised list of what the library is missing.

Hot Source expresses what the approved source material says and shows the evidence. It does not replace professional or clinical judgement: people remain responsible for decisions.

Where the same problem appears

Hot Source is useful wherever staff must turn controlled documents into action. The same grounded answer layer that reads clinical policy can help staff navigate enterprise agreements or work out how to use a recently implemented system.

How Consult compares

An answer is only as good as its sources

Check finds contradictions before a policy is approved, and Control decides which version is current. Consult answers from what they leave in place.

Follow one question through all three

Questions